Bankers play very important role in the economic life of the nation. The health of the economy is closely related to the soundness of its banking system. Although banks create no new wealth but their borrowing, lending and related activities facilitate the process of production, distribution, exchange and consumption of wealth. In this way they become very effective partners in the process of economic development. Today modern banks are very useful for the utilization of the resources of the country. The banks are mobilizing the savings of the people for the investment purposes. If there would be no banks then a great portion of a capital of the country would remain idle. A bank as a matter of fact is just like a heart in the economic structure and the Capital provided by it is like blood in it. As long as blood is in circulation the organs will remain sound and healthy. If the blood is not supplied to any organ then that part would become useless, so if the finance is not provided to Agricultural sector or industrial sector, it will be destroyed. Loan facility provided by banks works as an incentive to the producer to increase the production. Many difficulties in the international payments have been over come and volume of transactions has been increased. Cheques, drafts bills of exchange and letters of credit are very important instruments of the banks. The banks collect these instruments drawn on banks in other cities or countries and proceeds according to the accounts of the customer's concernsPurpose – The growing importance of use of Internet banking as another service delivery channel by banks to their customers lead to a number of supposition and deductions been made on the value creation of Internet banking and its extent of use. In the light of this, a profound and comprehensive study was conducted with the aim to first, determine the extent of use of Internet banking in Sweden, second, to validate the conjecture and the anecdote inferences that Internet banking provides values to both the bank and its customers.
Design/Methodology/approach - To test the validity of the conjecture and the anecdote inferences made over the years, the author use data collected in two folds. One set was collected from financial institution “the big four banks” and the other set from 60 bank customers out of the 90 questionnaires administered.
Findings - The results provide first, evidence of the high rate of adoption of Internet banking in Sweden, second, the values the banks and its customers have enjoyed since the advent of Internet banking.
Research limitations/implications - Although this exploratory study approach may have validated the proposed model, further research into other cities is required to generalize these findings as this study has the limitation of using only Stockholm and the number of respondents used.
Originality/value - The findings contribute and support several other studies that pointed to the fact that use of Internet banking channel of delivery is on the increase, and its value creation far exceed all other service delivery channels; provide critical implications for managers of financial institutions, Internet service providing firms, government and highlight directions for future research.
Keywords Internet banking, Online banking, Service delivery channels, Technology-based, Enabled-service, Product-service ContinuumAt the end of the twentieth century Asia, and especially China, has rapidly integrated with the world economy. It has been recently confirmed by China's accession to the World Trade Organisation. While this process has been possible due to Chinese fast economic growth, inefficient banking sector appears as a major threat that may shake the stability of the Middle Country in the future. The dissertation focuses on reforms and challenges facing Chinese banking sector, but it also includes other interrelated aspects like privatisation and development of regulatory institutions. This study analyses the experiences of Polish transformation in banking sector and compares it to the situation in China. This paper investigates the present situation in China in banking sector, the reasons behind it and the correlations that are responsible for shaping it. The comparison with Poland is used here to show which solutions applied in other transformation countries may be helpful in China, but also to claim that their successfulness hinges on internal conditions in China. It is argued that to change the situation in Chinese banking sector the government's engagement in the sector has to be limited and the importance need to be put on regulatory arrangements.
Design/Methodology/approach - To test the validity of the conjecture and the anecdote inferences made over the years, the author use data collected in two folds. One set was collected from financial institution “the big four banks” and the other set from 60 bank customers out of the 90 questionnaires administered.
Findings - The results provide first, evidence of the high rate of adoption of Internet banking in Sweden, second, the values the banks and its customers have enjoyed since the advent of Internet banking.
Research limitations/implications - Although this exploratory study approach may have validated the proposed model, further research into other cities is required to generalize these findings as this study has the limitation of using only Stockholm and the number of respondents used.
Originality/value - The findings contribute and support several other studies that pointed to the fact that use of Internet banking channel of delivery is on the increase, and its value creation far exceed all other service delivery channels; provide critical implications for managers of financial institutions, Internet service providing firms, government and highlight directions for future research.
Keywords Internet banking, Online banking, Service delivery channels, Technology-based, Enabled-service, Product-service ContinuumAt the end of the twentieth century Asia, and especially China, has rapidly integrated with the world economy. It has been recently confirmed by China's accession to the World Trade Organisation. While this process has been possible due to Chinese fast economic growth, inefficient banking sector appears as a major threat that may shake the stability of the Middle Country in the future. The dissertation focuses on reforms and challenges facing Chinese banking sector, but it also includes other interrelated aspects like privatisation and development of regulatory institutions. This study analyses the experiences of Polish transformation in banking sector and compares it to the situation in China. This paper investigates the present situation in China in banking sector, the reasons behind it and the correlations that are responsible for shaping it. The comparison with Poland is used here to show which solutions applied in other transformation countries may be helpful in China, but also to claim that their successfulness hinges on internal conditions in China. It is argued that to change the situation in Chinese banking sector the government's engagement in the sector has to be limited and the importance need to be put on regulatory arrangements.
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